Why do you charge PayPal 4%?
In fact, PayPal charges us much about 7-8% fee in which we just want to receive exact amount to make hair so we support you 4% and you also pay 4% to make up for this fee.
Can I get free sample and free shipping so that I can test the quality of your hair?
We can give you free sample about 25-30 grams but you have to pay shipping fee and PayPal fee or others fee. Normally, shipping fee is quite expensive so you can order 2 bundles for the first sample, it’s better to save the fee of delivery.
How long do you take to make it?
In normal we often need about 5 days, but it depends on the color, the textures you need it can be longer than normal 1- 2 days.
How long will hair last?
At least 1 year, if you take care of it carefully you can use it longer.
Can I get wholesale price?
Yes, the prices I give you is wholesale price and you will get more discount when you order in large quantity.
What's the difference between Vietnamese and Cambodian hair?
Vietnamese hair is silkier and tend to be natural straighter than Cambodian hair while Cambodian hair is coarser and natural wavier than Vietnamese hair.
If I am not satisfied with the hair, what is your policy?
If you feel your product is unsatisfactory and would like a refund or an exchange, you must return it to us within 02 days since the days you receive it according to shipping agency track. Postage must be covered by the sender and it’s the responsibility to ensure that their return postage is appropriately covered.
In case you want return the product, we will refund product price and shipping fee back after 2 working days we receive the right product.
Pls notice that before shipping, we always take pictures and videos of the hair and send to customers. To avoid any dispute, please check pictures and videos with sales that you spoke to.
How do you ship to me?
I will ship to you by DHL/UPS/FedEx/EMS.
(với khách Nigeria: Besides, If you have your shipping agency in China, I will ship to your agency, then they will ship to you)
How long does it take to ship? / When will I receive hair?
After receiving your payment we will prepare the hair to ship. When it’s ready I will ship it immediately and it can take 3 -5 days to ship.
It takes about 2-4 days to ship to Euro, Russia, Australia, American and about 4-5 days ship to Africa.
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